For Merchandise that was added on to your admission purchase, visit the Pre-Purchased Merchandise counter, location TBD. Please present your QR Code to redeem your merchandise.
You will require an admission ticket to FAN EXPO Chicago to access this booth, for the day you plan to attend.
If you have a VIP Package, you will pick up your included Merchandise from the VIP Lounge.
If you have an Ultimate Fan Package, you will pick up your included Merchandise from the Ultimate Lounge.
Note that all merchandise must be picked up in person at the event. We cannot ship merchandise, nor can we give refunds for merchandise that was not picked up, regardless of the reason.